FAQs
Do we offer CASH ON DELIVERY?
Yes, we do offer Cash-on-Delivery. Please enter your pin code on the checkout page to check if Cash-on-Delivery is available in your location. COD charge is ₹35 on every order.
Available Payments
As a small business, we accept some of the main Payment option available for everyone.
Our customers can choose to pay with:
- Cash
- Debit cards
- Credit cards
- UPI (Gpay, Phonepe, Paytm)
What should I do if I receive a defective item?
We apologize for any inconvenience. Please contact our customer support team immediately (within 5 days) with your order number and details about the issue. We will arrange for a replacement or refund as soon as possible.
Can I cancel or modify my order after it has been placed?
We process orders quickly, but if you need to cancel or modify an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been Shipped.
Are my personal details secure on your site?
Yes, we take your privacy and security seriously. We use industry-standard encryption protocols to protect your personal information. For more details, please refer to our Privacy Policy.
What is your Return and Exchanges policy?
We offer a 5-day return policy for most items. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more details.
How can I track my order?
Once your order ships, you will receive a tracking link via email. You can track your order through the link we’ll send you to email.
How can I contact customer support?
You can reach our customer support team via email at bookshubdotin@gmail.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 1-2 hours.
Do you offer gift wrapping services?
Yes, we offer gift wrapping for an additional fee. During checkout, you can select the gift wrapping option and include a personalized message.
How long does shipping take?
Shipping times vary depending on your location and the product’s availability. Typically, orders are processed within 1-2 business days, and takes 3-7 business days. For more specific details, please refer to our Shipping page or contact us on What’s app..
Can I place an order over the phone?
Yes, we accept orders placed through phone calls. You can call us to place your order.
What happens if an item I ordered is out of stock?
In the rare event that an item is out of stock after you place your order, we will notify you immediately. You may choose to wait until the item is back in stock, choose a replacement item, or receive a refund.
Do you offer bulk or wholesale discounts?
Yes, we offer bulk pricing and wholesale discounts for qualifying orders. Please contact us for more information and to discuss your specific needs.
Can I change the shipping address after placing an order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once the order is Shipped.
Do you offer Cash on Delivery (COD) as a payment option?
Yes, we offer Cash on Delivery (COD) as a payment option for eligible orders. This service is available for orders above Rs-199.
Are there any additional charges for Cash on Delivery (COD) orders?
There may be a small convenience fee applied to Cash on Delivery (COD) orders to cover handling and processing costs. This fee, if applicable, will be clearly communicated during checkout.
Is Cash on Delivery (COD) available for all products?
Cash on Delivery (COD) availability may vary depending on the total order amount, location, and other factors. Not all products may be eligible for COD. Please check during checkout for availability.
